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Privacy Policy

Introduction

SolarPay.com.au respects each individual’s right to personal privacy. We will collect and use information through our Web site only in the ways disclosed in this statement. This statement applies solely to information collected at www.SolarPay.com.au.

Part I. Information Collection

SolarPay.com.au collects information through our Web site at several points. We collect the following information about primary visitors:

  • Information about the premises you live in to identify the ideal solar hot water system.
  • Information about your personal situation to establish eligibility for government rebates.
  • Contact details to fulfill your order of a solar hot water system.

We may also collect your name, email and phone number in order to contact you with new developments of our offers. SolarPay.com.au does not actively market to children, and we never knowingly ask a child under 13 to divulge personal information.

We collect the following general data that is not personally identifiable information (e.g. browser type, geographic location, referring pages, search phrases, etc.). We collect this demographic data in order to optimise the presentation and usefulness of this website.

We verify the accuracy of information by checking it in a phone call before delivering your order.

We collect information through registration forms (voluntarily), clickstream tracking, automatic logging files, etc. (involuntarily). To receive our products and services, all requested information is mandatory so we can prepare an accurate quote and deliver on your order. Other information we request is optional.

We do employ cookies. A cookie is a small text file that our Web server places on a user’s computer hard drive to be a unique identifier. Cookies enable SolarPay.com.au to track usage patterns and deliver customised content to users. Our cookies do not have an expiration date and do not collect personally identifiable information.

Part II. Information Usage

The information collected by SolarPay.com.au will be used for

  • identifying and quoting on suitable products and services
  • preparing government rebate and financial incentive application forms
  • preparing other application forms
  • confirm orders by our authorised installers

Users who provide information will receive email announcements only if so desired.

Registered users will receive additional announcements from us about products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications.

The information we collect will not be used to create customer profiles based on browsing or purchasing history. We will not supplement information collected at our Web site with data from other sources (such as credit history to authorise purchases).

We may share data with the following third parties: authorised subcontractors (installers), credit card companies, other financial institutions. These third parties will use the information as follows:

  • refining details of quotes
  • planning and confirming installations
  • assessing credit needs
  • assessing credit worthiness

Users automatically opt-in to have their information shared with third parties by submitting their information to SolarPay.com.au.

We offer links to other Web sites. Please note: When you click on links to other Web sites, we encourage you to read their privacy policies. Their standards may differ from ours.

Our Web site offers commenting. Please be advised that information posted in these venues becomes public knowledge. Even though commenting requires your email address, it will never be published.

If our policy on information collection or uses changes, we will advise all who opted into being updated about news via email within 4 weeks.

Part III. Access to Information

SolarPay.com.au maintains the accuracy of our information by regular backups. Users receive an email with all information we have stored about them when they order a product or service. Users are asked to contact us about inaccuracies they may find. Users may erase their information from our database by contacting us.

Part IV. Problem Resolution

If problems arise, users may contact SolarPay.com.au. We are committed to resolving disputes within 2 weeks.

Part V. Data Storage and Security

SolarPay.com.au protects user information and may hold or store your data on our servers. This can be in the form of email messages, attachments, files, or databases. We will not reveal such data to any third party, unless required by the applicable law or as stated above. We may transfer your data for backup and disaster recovery purposes. Such copies will be treated with the same confidentiality as its originals.

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