SolarPay News Feed
Service Quality
Saturday, August 9th, 2008I want to tell you about one of our customers: Dale.
We installed his system on Tuesday. Normally, the plumbers do their work first, then the electrician comes and connects the booster element. He often arrives, when the tank is filled with water, but before all connections are ready. That way, the system is fully functional as soon as the last bit of pipework is connected.
With Dale though, the electrician never arrived. So Dale and his family had to have a cold shower on the first day of having solar hot water.
The problem: the electrician had had an accident on another job.
First thing next morning, we sent another electrician to finish off the job.
When I called to find out whether everything was working well, Dale told me that there was a tiny, hardly perceptible leak in the tank.
He is not far away from us, so I said I’d come around to have look. On the way there I fully expected him to tell me about his disappointment in the whole process.
You know what happened instead? Dale told me that he was absolutely impressed with our service. That he appreciated how I called and kept him up to date. That he was surprised by the prompt and fast delivery and installation.
Thank you Dale for this wonderful feedback. It has inspired and touched me. And I will continue to bring solar solutions to Australia. Solutions that are convenient, hassle-free and that pay off financially.
It also made me realise that we are not about selling solar hot water. Instead, I want to help people find the best solutions for their particular situation. For large families, it is solar hot water. For couples or singles, solar electricity might pay for itself more quickly.
The best place to find out what you will save on electricity is your electricity invoice.